The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
As Team Leader of one of our Scheme Events and Projects Teams at WTW, you will be making a difference within our leading and fast-growing pension administration business.
You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.
You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies.
As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business.
You will enjoy being able to benefit from your experience to date and develop your career further within this important role within WTW.
You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading global companies.
Leadership is the challenge to be something more than average!
Client: We are looking for a tenacious, experienced, and highly engaging Senior Project Manager - Operations for our super cool, creative and caring client - a very established full-service creative events and engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
My Client is seeking an enthusiastic, forward thinking, and motivated individual to ensure the effective delivery of the extensive activities that underpin the businesses operational responsibilities, with a particular focus on fault co-ordination, asset maintenance and building effective relationships with internal and external stakeholders.
This is an exciting new role implemented to support all areas of the business created to identify any issues or complaints at inception, this will be designed to stop any escalation developing, highlighthing any areas of the business that need extra support and continuing in their desire for excellence.
As a Team Leader within the Corporate Services Team, you'll play a pivotal role in guiding and mentoring our junior staff while ensuring the highest standards of quality and accuracy.
Your day to day will include:.
General
Overseeing and reviewing management accounts for both UK and multi-national companies, providing expert guidance and support.