As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Recruitment Partner: Noaman HussainContract: PermLocation: NottinghamThe Software Renewal Manager will oversee the renewal process of software license contracts across IT.
Supported by offshore administrative resource, you will manage a master database of software agreements that will be used to optimize spend through greater insight and coordination.
The role requires an understanding of software agreements, financial awareness, negotiation skills and excellent communication and stakeholder management.
Manage a centralized service for monitoring game and content readiness status, risks, and mitigation strategies, coordinating with development and QA teams to ensure builds are properly prepared, tested, and validated for release readiness.
Ensure compliance of products with game release and update requirements, while designing, implementing, and maintaining release pipelines and processes for multi-platform game project.
Advocate for validation of compliance and compatibility requirements throughout development, overseeing the end-to-end release process, from build preparation and testing to deployment and post-launch monitoring.
We are working with a Local Authority Council who are looking for a Project Manager Housing Repairs to assist them with reintegrating the repairs and maintenance service (which is currently an ALMO) back into Council control and management.
They are bringing the service back in house in line with the new Regulatory Scheme and so the Council has more visibility, control and transparency.
We have an exciting opportunity available for a Construction Project Managerto join our expanding team at our well-established and growing Main Contractor Construction Company based Nationwide.
We work with clients such as Next, Adidas, DFS, Travis Perkins to name but a few!
7formation is a rapidly expanding nationwide construction and fit out company dedicated to excellence, innovation, and growth.