As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Recruitment Partner: Noaman HussainContract: PermLocation: NottinghamThe Software Renewal Manager will oversee the renewal process of software license contracts across IT.
Supported by offshore administrative resource, you will manage a master database of software agreements that will be used to optimize spend through greater insight and coordination.
The role requires an understanding of software agreements, financial awareness, negotiation skills and excellent communication and stakeholder management.
Posted by Tavistock Relationships • £52K/yr to £58K/yr
Here at Tavistock Relationships, we have a new and exciting opportunity available for a Programme Manager to join our team on a fixed term contract until 31st March 2025.
This role operates on a job share basis, hours are to be negotiated with the current program manager (A minimum of 18.75 (0.5 FTE) per week, and up to 30 hours (0.8) per week.This role is hybrid, a combination of office and flexible home-working arrangements to meet business needs.
In return, you will receive a competitive salary of £52,000- £58,000 per annum, depending on experience.
We are working with a Local Authority Council who are looking for a Project Manager Housing Repairs to assist them with reintegrating the repairs and maintenance service (which is currently an ALMO) back into Council control and management.
They are bringing the service back in house in line with the new Regulatory Scheme and so the Council has more visibility, control and transparency.