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ARE YOU PASSIONATE ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE IN A FAST PACED ENVIRONMENT? Do you have an eye for fashion? After a very successful start, our clothing brand PEP&CO is continuing to expand, providing affordable fashion to families in the communities where Poundland & Dealz stores already operate. We call it a "shop within a shop"; a distinct PEP&CO area selling a range of clothes including children, women's and men's lines. We're looking for someone who will deliver amazing customer service by ensuring the clothing range is merchandised and replenished efficiently. Every day the store will look fantastic! What Your Day Will Look Like As a Sales Assistant you will: Ensure excellent customer service is provided in every interaction with a customer ensuring you are friendly, welcoming and helpful. Deliver effective product availability, replenish stock as directed. Work as part of the store team to create and maintain a fun and friendly environment. Live the company values focussing on taking individual responsibility working towards team delivery. Deliver store changes/promotions in a timely and accurate way. You'll need to be as flexible as possible in the hours you can work, we may require you to work shifts. We're a fantastic company to work for... Here at Poundland & Dealz we're a fun and friendly place to work, recognise and celebrate success and we'll encourage you to make the most of your potential. ABOUT YOU It goes without saying that you'll have a passion for fashion and retail experience working in fashion or with clothing products would be a bonus. You'll certainly have an interest in working in a fast-paced store environment like ours. You'll be happy to roll up your sleeves to get the job done and live up to our values of putting our customers first. On a day to day basis you will need to use your own initiative to ensure the store is always looking great, deliveries are efficiently received and that everything is merchandised correctly. About Us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros... By living our behaviours every day, we've created a land which is fun, friendly and full of surprises a place where our people can truly be the best version of themselves!
Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark withinpeople, allowing them tounleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Area Manager The locations included in this area are - Loch Lomond Outlet, Glasgow St Enoch Centre, Glasgow Forge, Glasgow (Sauchiehall Street), Glasgow (Braehead), Glasgow (Silverburn), Paisley, Ayr, Greenock, Motherwell, Hamilton, Clydebank, Kilmarnock, East Kilbride As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences. Communicate with your store teams and spend time with them in store to keep engagement high. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's including,sales, profitability, safety, store standards, pricing,and cost control. Drive operational excellence and achieve outstanding results across your designated retail area. Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers. Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. Implement effective visual merchandising strategies to enhance the customer journey. Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement. Ensure the delivery of commercial targets, including sales, profitability, and cost control. Skills / Behaviours That Will Set You Apart A positive ambassador for our brand and our values Inspirational leadership style with a positive outlook Passion for delivering exceptional customer service. People skills with a track record of developing high-performing teams. Commercial acumen with the ability to drive sales and profitability. Excellent communication and interpersonal skills. Collaborative mindset and a team player. Working with departments and colleagues as 'one team'. Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy. Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast! Resilience in a dynamic retail environment. Innovative thinking and a proactive approach to problem-solving. Being a Great Leader As a great leader with wonderful people skills, you'll be able to skillfully unite multi-site store locations together as one area team. Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and inspire your stores to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback. We all want to win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers &am