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Join our team at CRM Limited and be part of delivering outstanding accommodation experiences to our diverse clientele. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home. Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day administration of our properties, ensuring every aspect of our facilities meets and exceeds expectations. Key Responsibilities: Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients. Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations. Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues. Provide excellent face-to-face customer service, being readily available to address queries and concerns. Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols. Foster positive relationships with our residents, ensuring their needs are met and exceeded. Communicate effectively with residents to keep them informed of developments and ensure their satisfaction. Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times. Skills Required: Sales experience in any target-driven environment, demonstrating your ability to meet objectives. Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression. Confidence in engaging with clients and customers, building rapport and trust. Strong attention to detail and problem-solving skills, with a track record of effective solutions. Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents. Apply now and embark on a rewarding career with CRM Limited.
Are you ready to embark on an exciting journey with a leading luxury student accommodation provider? We are thrilled to offer an exceptional opportunity for an Accommodation Manager to join our dynamic team in Coventry. If you have experience in accommodation management within diverse settings such as PBSA, Hotels, Hostels, or Care Homes, and a passion for delivering unparalleled customer service, we want to hear from you! About the Role: As our Accommodation Manager, you will play a pivotal role in delivering outstanding service levels and ensuring a welcoming, inclusive environment for our residents. Your responsibilities will include: Warmly welcoming and assisting visitors and residents, ensuring prompt and informative responses to all inquiries. Conducting guided tours for potential tenants, showcasing our luxurious accommodations and converting viewings into bookings. Building and nurturing strong partnerships with local universities to enhance the student living experience. Setting and upholding high standards of service excellence, fostering a "home away from home" atmosphere. Proactively addressing maintenance issues and coordinating events to enrich student life. Ensuring compliance with health and safety regulations and conducting regular room inspections. Utilizing your local knowledge to enhance residents' experiences by recommending amenities and attractions. Managing budgets effectively and providing guidance to a dedicated Maintenance Operative. Participating in client meetings and contributing to strategic discussions. Skills & Experience Required: A solid understanding of the property sector, with previous experience considered advantageous. Exceptional customer service skills, with a focus on building strong relationships. Effective communication skills, coupled with the ability to inspire and mentor team members. A client-centric approach, dedicated to exceeding expectations. Proficiency in Microsoft Office and a proactive, organized mindset. The ability to multitask and adapt to changing priorities seamlessly. Benefits: Competitive salary package Opportunities for career development and growth A supportive and inclusive work environment Health and wellness benefits Paid time off and holiday allowances We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds, including those with diverse experiences and perspectives. If you are ready to make a meaningful impact and be part of a vibrant community, apply now with your resume and a cover letter detailing your suitability for the role. Join us in redefining luxury student living and delivering exceptional service at every turn!