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Client Account Manager (I.T. Sector) Camberley in Surrey £32-45k pension and excellent benefits We are seeking a Client Account Manager to join an IT Support, Services and Solutions business providing technology solutions from the major global brands. Established in 2006, this is an award-winning provider of Connected Cloud Solutions with a £109m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry. We have a strong company culture enjoyed by 500 staff and ranked in the top 50 Best Companies to work for in the UK awards 2023. Supporting the needs of 2500 customers, we consult with customers to design solutions that complement their in-house IT structures. Overview: You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential. Main responsibilities will include: Managing a portfolio of clients and creating a trusted relationship with them Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects Working with the Technical teams to spec out and quote project work Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients Helping clients understand new technology solutions and how to protect them Preparing for, organising, and undertaking Discovery Audits for new/potential clients Organising and chairing New Client On-Boarding Planning and Review meetings Key experience and personality attributes: Background in IT/technology sector Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities Well presented, genuine, open, and trustworthy Highly organised and proactive capable of managing your own workload and priorities Positive, confident, with an outgoing personality and a can do' attitude Driving license Salary/Package: £32-45k (plus commissions if applicable) per annum, pension and annual leave of 25 days bank and statutory dates at the completion of probation: Subsidised Health and subsidised dental care; Employee Assistance programme; Life assurance (3 x salary); Sodexo Discount Platform; Breakfast and refreshments on working days; One day off for birthday; half price internet connectivity; Ride2Work scheme; Volunteer day scheme. Working hours 9am to 5.30pm, Monday to Friday. Some hybrid home and office working available, some flexible working required to cover client site visits, networking events, onsite projects and travel. Applications in writing, please provide a current CV.
Senior Lettings Manager - Camberley The Package: Basic - £32,000 to £38,000 DOE OTE - £68,000 uncapped Career & Personal Development Annual Award Trips & Prizes Full Training Personal Private Health Care (Once Probation passed) Our highly successful Bracknell Branch is looking for an experienced Lettings Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence. As a Lettings Manager, you will need to: Create the largest active market share of any agent in the area Maximise revenues and grow the property register as the main instruction taker for the branch Develop exceptional working relationships with clients to encourage repeat business and recommendations Maximise branch profit and achieve all financial targets Manage performance of employees through regular 1:1's, reviews and morning meetings Influence a result through effective team management, action planning and delivery of the plan The ideal candidate will: Have previous Estate Agency experience and customer service experience Be target driven and tenacious, with a proven track record of achievement Be able to work effectively managing a team Be motivated and enthusiastic at all times Display high standards of service and presentation Have good organisational skills Demonstrate ideas and initiative around plans for market growth Be a car owner with a full driving licence Be insured for business use Have the legal right to work in the UK In return, you can expect to receive: A full training program covering all aspects of the company and its methods for generating market share Uncapped commission opportunities with bonus incentives Continuous exciting career and personal development opportunities Annual award trips and prizes A paid day off for your birthday after successful pass of probation Increasing holiday entitlement from 2 year's service Personal private health care provided on successful pass of probation What are you waiting for? Apply NOW or drop me a line for more details. Humphrey & Kirk are a specialist Recruiter for the property industry and place excellent people in appropriate roles to reach their full potential and follow their dreams. We make Recruitment Quicker, Easier and Relevant.