Spencer Clarke Group are seeking a Resolution and Response Team Officer for a Local Authority Client based in East London.
In this role, you will manage and resolve customer complaints, Member enquiries, and information requests, ensuring high-quality, timely responses while adhering to relevant legislation and promoting continuous service improvement.
About the role
You will be tasked with delivering key strategic objectives:.
Posted by Seven Resourcing • £17.54/hr to £21.72/hr
The role
The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
General
Seven Resourcing are looking for a Resolution and response team officer to work with Havering Council.
This is a Full-time position, and we are paying £17.54 Paye and £21.72 umbrella per hour for this role.
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