My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
As the first HR point of contact, this is a role that mixes administration and operational support well, with employee engagement and development.
Working closely with the HR Director, this is a career stepping role that offers development and progression over your years with the company gaining more exposure and experience as you grow and giving you more responsibility and ownership over time.
You'll work as part of an award winning and extremely well-established company, in their dynamic and present HR function.
As part of the People Team, your role is to deliver exceptional service across the organisation.
You'll provide proactive, reliable, and effective support, ensuring high standards of service delivery throughout the employee life cycle.
Acting as the first point of contact for people queries, you'll delegate or redirect as needed, offering advice and ensuring compliance with current legislation and best practices.