Posted by Santander Consumer Finance • £55K/yr to £65K/yr
Santander Consumer Finance (SCUK) is one of the UK's Leading Motor Finance companies and we are currently looking for a Customer Relations Oversight Manager to join our Customer Resolutions department on a hybrid basis, working at least three days a week in our Redhill, Surrey office.
You will have 1 direct report (Complaints Manager) and 27 indirect reports (Team Leaders and Complaints Handlers)
Reporting to the Head of Customer Resolutions, the key purpose of this important role is to manage and ensure the delivery of all General Service and Satisfactory Quality complaints.
Mi client is looking for a dynamic and dedicated Account Manager to oversee the daily management of assigned customer accounts across various categories, including high street and e-commerce.
General
Reports To: Sales Director
Key Responsibilities
Customer Partnership: Foster and maintain strong relationships with customers across all channels to ensure long-term success and development.
They are seeking a Client Manager to join their team, a role that offers a well-rounded mix of client interaction, reporting to partners, and mentoring junior staff members.
Our client is known for their commitment to excellence in financial services, their dynamic approach to client service, and their dedication to fostering a supportive and collaborative work environment.
We are excited to represent a well-established mid-tier accounting firm located in Redhill.
To own and manage all aspects of the UK monthly billing cycle including the monthly management reporting.
Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams.
The individual must understand the company's products and services and how that applies to the billing of services to our customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.
We are recruiting a Care Manager for our client, a reputable care organization dedicated to supporting individuals with complex needs.
As a Care Manager, you will oversee a team providing supported accommodation to six female residents, aged 18-40, with mental health needs.
Key responsibilities include managing daily care operations, scheduling shifts, providing supervision and on-the-job training, and ensuring person-centered care is delivered.
We are seeking a dedicated Care Manager to lead a team providing responsive and flexible support services for individuals with Complex behaviors, LD, Mental health, Autism and Self Harm.
As a Care Manager, your role will focus on enabling individuals to lead fulfilling lives, achieve independence, and reach their aspirations through positive behavior support and well-being initiatives.
General
The Care Manager will oversee daily operations, ensuring compliance with the Care Act 2014 and CQC standards, while fostering a respectful and inclusive environment.