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TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Performance Manager. Location: Bath Working from Home: Attending the office once per week Length of Contract: 3 to 6 months Pay: Negotiable day rate based upon experience Working hours/days: 37 hours per week (09:00am to 17:00pm with flexibility) Your duties in this role would include: Acting as day-to-day owner for the performance process within the organisation Acting as independent assuror of all information in packs when information and commentary is presented by senior management Building positive relationships with senior management to engender a positive performance culture Championing the performance reporting within the business, understanding requirements, analysing data and providing insights to help make informed decisions Leading in the provision of assurance, collation and submission of statistical, regulatory returns and benchmarking submissions Providing all draft performance packs for leadership group meetings, executive meetings, board meetings and committee meetings Scrutinising all senior manager and Director commentary Supporting all senior manager and Director review meetings Maintaining the performance management policy and process Maintaining a central register of all KPIs including definitions, relationships, owners and sources Developing a strong understanding of information held, in order make informed judgements as to how best to correlate information to produce comprehensive, accurate and meaningful management information Attending meetings as a trusted partner within the business as required to promote the effective interpretation and use of performance information, developing and maintaining a good understanding of evolving business needs Participating in PDR development reviews, discussions and supervision meetings as required Ensuring that tenant and customer interests are identified and fully taken account of within services Essential requirements for this role: Extensive knowledge and experience of performance reporting Proven skills in the production and interpretation of statistical information, including the use of computerised management information tools Excellent written and verbal communication skills, and good experience of building excellent relationships with management across the business Ability to present data in a relevant and impactful way to senior management Ability to convey statistical information in a simple format, great leadership skills, problem solving attitude Intermediate Excel skills and ability to set financial targets and budgets If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you. Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest.
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.