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Senior Pensions Administrator - LGPS (Hybrid or Remote) Remote/Hybrid working with 2 days in Preston, Lancashire Fully home-working contracts will be considered for candidates living 50 miles from our offices in Preston Salary £28k - 35k DOE 37 hours a week A glance at the role: We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements although Bereavements, Police and Fire & Transfers would also be considered. Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards, demonstrating accuracy and attention to detail whilst providing good customer service. Other organisations may call this Senior Pensions Officer, or Lead Pension Administrator. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary £28 - 35k DOE - 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell' leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to our Employee Assistance Programme for when you might need some support. - The opportunity to earn through our Employee Referral Scheme. - Access to our bespoke Reward Discount Scheme - 'Your Perk Site.' - Opportunities to attend wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Free offsite car parking. What you'll be doing: - To process and check a range of general pensions case work, including, but not restricted to, benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas. - To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required. - To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas. - To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge. - Liaise with customers and third parties obtaining information in respect of the work undertaken on the team. - Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines. - Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels. - To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries. - Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests. - Work independently without close supervision. - Meet and exceed agreed quality and performance targets. - To support the service provision as appropriate undertaking other duties commensurate with the post. What we need from you: - Extensive experience within the LGPS, Police, or Firefighters pension scheme. - Ability to manage a high caseload and complete work to a consistently high standard, and role models' behaviours for others to follow. - Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business. - Displays a positive and flexible attitude and approach to work. - Comfortable working with numbers and able to perform calculations where required. - Ability to work accurately and to deadlines. - Ability to use systems and processes relevant to pension payroll and pension administration. - The ability to communicate effectively at all levels, possessing excellent communication skills (both oral and written) and first-class customer service skills. - Experience of working to and consistently achieving challenging targets. - Great interpersonal skills and empathetic listening skills. - Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets. - Strong problem solving skills. - Resilient and customer centric at all times. - Fast learner and take ownership for gaining knowledge and understanding. Qualifications - 5 GCSEs (or equivalent) including Maths and English at Grade C / Level 4 or above - A recognised pension administration qualification (or working towards) would be desirable Working with and upholding our values: - Working together - Committed to excellence - Doing the right thing - Forward thinking So, if you're seeking your next challenge as a Senior Pensions Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
The Money and Pensions Service vision is everyone making the most of their money and pensions. This new organisation brings together the free services delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. We are an Arms-Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime. The organisation will also engage with HM Treasury, which is responsible for policy on financial capability and debt advice. Working hand-in-hand with stakeholders throughout the UK, the Money and Pensions Service will ensure that money and pensions guidance is available to those that need it, adapting to people's changing needs throughout their lives. The Finance Systems ERP Manager will be expected to work collaboratively with stakeholders across the business to deep dive in to system requirements. The purpose of the role is to manage the entire end to end project lifecycle for implementing new systems like ERP, payroll, expenses, invoicing etc. You will lead on scoping out the details, making system recommendations, implementing the new ERP/other systems and post implementation problem solving. In this role you will be responsible for the following; End to end responsibility for new systems delivery, from scoping through to implementation and post implementation problem solving. Design and implementation of integrations between the ERP application and other applications. Work closely with IT to manage security risks Create and maintain a comprehensive project plan, ensuring realistic and achievable timelines. Track and maintain an issues log during build, IAT and UAT process. Present scoping findings to senior leadership with recommendations Responsibility for tracking costs against budget Coordinate data migrations to ensure successful go-lives Prepare Post Project Evaluation Providing ERP end-user training and technical support. Documenting ERP processes and preparing deployment progress updates and training Skills and experience; Strong technical expertise in cloud-based HR, Payroll and Finance solutions In depth knowledge and experience of all stages of the project life cycle including development of business cases and mobilisation of projects Ability to work to tight deadlines and with great attention to detail in a complex and dynamic environment Excellent project management skills Desirable Skills: Experience of using SAGE 200 financials and Sage 50 payroll Knowledge of Excel in Business (EiB) Financial and management accounting knowledge with relevant experience gained in a large and/or complex organisation Computer software skills, including Excel, Power BI, and data manipulation Financial Services ERP implementation advantageous The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team. We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government's "levelling-up" strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town. At the heart of the Money and Pensions Service are our values caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: - Caring We care about our colleagues and people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and make a positive societal impact. About MaPS At MaPS, we help people particularly those most in need to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it. About our people In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people's lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS' objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help. Our inclusive working environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to "bring their whole selves to work." By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks,...