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We're growing and want you to be a part of our journey. Administration Assistant We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times. The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially. No prior pension administration experience is needed as all training will be provided. The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard. This role is 100% office based, in Croydon. Key Responsibilities Opening and processing post. Scanning and indexing documents and digital images. Answering in-bound calls and resolving queries. Prioritising work to ensure delivery in accordance with client Service Level Agreements. Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules. Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Keeping up to date with procedural, technical and scheme changes. Participation in ad-hoc administration projects/exercises. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key skills and experience GCSE English and mathematics (A-C). Strong numeracy skills. Strong literacy skills. Strong data input skills. Strong MS office skills. Previous office experience. Contact or Call Centre experience. (Desirable) Demonstrated Commitment to our Core Purpose Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package, including a bonus scheme. A defined contribution pension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. What's next? Click on the 'apply' and follow the simple application process on-line.
Pension Administrator - Tonbridge About the Client Well established celebrating their 20th anniversary with events across their five offices, they are currently experiencing strong growth, having increased revenue by 20% last year, and now employ around 450 people in the UK. As an independent business with no chargeable hours targets, my client allows their employees the time to deliver their best work and excel. They shape high-quality services by closely listening to clients' needs and pricing those services fairly. As the business develops, so do the prospects for its people. The offices in Basingstoke, Leeds, Manchester, Peterborough, and Tonbridge provide supportive environments where everyone can make a difference. They enjoy their work, celebrate successes, and provide support and feedback for continuous improvement. They value numbers but people even more. Staff wellbeing and work-life balance are core values. Known for their integrity, they are willing to challenge conventional thinking and speak up. Their pioneering work aims to transform the lives of millions of younger people. Skills and Experience - At least 2 years in a DB pensions administration role - Progression in a PMI qualification or equivalent, or willingness to study for one - Excellent communication skills, with the ability to express complex ideas clearly and concisely - Ability to calculate pensions and interpret scheme rules - Good awareness of legislative issues - Self-motivation and ability to work autonomously - Ability to meet client SLAs, contribute to good practice, and foster the development of junior team members - Experience of running pension payrolls is desirable but not essential Responsibilities You will actively contribute to team goals, develop your skills, and broaden your experience. Responsibilities include: - Delivering pragmatic solutions - Preparing helpful and informative documentation - Communicating with pension scheme members, clients, and third parties - Guiding scheme members through their pension journey - Providing support to the payroll team (training will be provided) What the Client Offers You My client will actively support your career development and reward you accordingly. At every level of seniority, they offer: - A competitive remuneration package, including bonus and profit-sharing payments - Private health insurance, life insurance, and income protection insurance - 25 days annual leave as standard, increasing with length of service, an extra day at Christmas, plus bank holidays and the option to purchase additional holidays - A non-contributory pension - Full training and study support They have hybrid working in place for colleagues who prefer home-working part of the week. They are also flexible with working day arrangements and will accommodate a range of personal commitments from day one. Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles! Alternatively, check out our brand new website - www.recsol.co.uk By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website