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Business Division: Retirement Solutions Business Function / Department: Private Sector Job Title: Pension Administrator - part time Reporting to (Job Title): Eilidh Grant Date: 18/4/24 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration services to customers, working to agreed targets To complete / check casework and provide feedback Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Performing and issuing pension calculations including manual calculations Carrying out projects and ad-hoc activities, as determined by your Team Leader Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills Strong desire to deliver exceptional customer service The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills The desire to deliver exceptional customer service The ability to develop positive and productive working relationships What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Senior Pensions Administrator We're hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us at our stunning new offices in Birmingham. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Birmingham office, giving you the opportunity to connect and work with your colleagues. What the day will look like Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. Producing and analysing reports as required for internal and external clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. Sharing best practice with colleagues through process and tool training. Taking part in both internal and external audits. Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. Coordinating and participating in projects that will impact the work of teams and domains. What we are looking for: Pensions administration experience Team player, who can work to deadlines. Good communication skills, both verbal and written. Attention to detail and commitment to provide ongoing quality. Understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What's in it for you Discretionary bonus Pension and life assurance scheme Private medical care Cycle to work scheme. Virtual GP and employee assistance programme. Workplace savings scheme Free membership to onsite gym and on site caf. Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed. In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-RC1 #LI-HYBRID #LI-RC1 2019-31625
Business Division: Retirement Solutions Business Function / Department: Private Sector Job Title: Pension Administrator Reporting to (Job Title): Steven Grant Date: 28.07.23 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration services to customers, working to agreed targets To complete / check casework and provide feedback Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Performing and issuing pension calculations including manual calculations Carrying out projects and ad-hoc activities, as determined by your Team Leader Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills Strong desire to deliver exceptional customer service The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills The desire to deliver exceptional customer service The ability to develop positive and productive working relationships What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Senior Pensions Administrator We're hiring! Would you like to be part of a global company? Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? Are you looking for a role that offers you a career path and ongoing development? If this is you, then come and join us in Sheffield. This is a hybrid role where you will have the flexibility to work 50% of your working week from home and 50% of your working week in the Sheffield office, giving you the opportunity to connect and work with your colleagues. What the day will look like Being a SME for processes, clients, systems, and tools and being proficient in processing and checking. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions. Producing and analysing reports as required for internal and external clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation. Sharing best practice with colleagues through process and tool training. Taking part in both internal and external audits. Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager. Coordinating and participating in projects that will impact the work of teams and domains. What we are looking for: Pensions administration experience Team player, who can work to deadlines. Good communication skills, both verbal and written. Attention to detail and commitment to provide ongoing quality. Understanding of Word and Excel. We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career. What's in it for you Discretionary bonus Pension and life assurance scheme Private medical care Cycle to work scheme. Virtual GP and employee assistance programme. Workplace savings scheme Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. How we support our colleagues As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues to succeed. In addition to our comprehensive benefits package, we are committed to delivering a diverse and inclusive workforce, providing opportunity for all. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-RC1 #LI-HYBRID #LI-RC1 2023-71455
We're growing and want you to be a part of our journey. Administration Assistant We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times. The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially. No prior pension administration experience is needed as all training will be provided. The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard. This role is 100% office based, in Croydon. Key Responsibilities Opening and processing post. Scanning and indexing documents and digital images. Answering in-bound calls and resolving queries. Prioritising work to ensure delivery in accordance with client Service Level Agreements. Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules. Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Keeping up to date with procedural, technical and scheme changes. Participation in ad-hoc administration projects/exercises. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key skills and experience GCSE English and mathematics (A-C). Strong numeracy skills. Strong literacy skills. Strong data input skills. Strong MS office skills. Previous office experience. Contact or Call Centre experience. (Desirable) Demonstrated Commitment to our Core Purpose Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package, including a bonus scheme. A defined contribution pension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. What's next? Click on the 'apply' and follow the simple application process on-line.