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Complaints Handler Salary: From £25000-£25000 Complaints Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. , Location: Peterborough, ENG - PE3 6HQ
£11.67 per hourAre you a natural leader? Do you have the ability motivate and coach team members to achieve the desired results? Would you like to contribute to the greater good of the healthcare field? If so then we would love to hear from you! A new opportunity has arisen for a Supervisor to join the Medirest Family. We are looking for a new member to lead our highly dedicated catering team, delivering outstanding catering services for patients, visitors and staff of the hospital. As a Supervisor, you will play a vital role in ensuring all catering areas are kept to our highest standard. Our patient catering service provides a warm and welcoming environment for patients, every day is different and by facilitating patient's nutrition and hydration needs, you can make a real difference!We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Supervise the Catering team effectively Maintain staff rota's and ensure all areas are covered Ensure the highest level of catering standards are met within your team at all times. Support the Catering Manager with changing business demands. Liaise with Ward staff, Doctors and nurses in an efficient and professional manner. Hold performance reviews with new starters and existing staff. Carry out return to work interviews for staff that have been absent. Undertake and record all training. Coach and support team with any training or day to day issues that may arise. Complete audits whilst also achieving the service and product delivery standard Previous experience supervising large teams, completing rotas, performance reviews and return to work interviews. Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. Quality driven, with a sound knowledge of health and safety, infection control and an awareness of food and hygiene standards. Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress Possess good IT skills; fully competent in Microsoft Office and educated to GCSE level in English and Maths. This position is subject to a Disclosure & Barring Service check; costs met by the employer. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/0506/76523010/52639689/BU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!