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Fusion People are looking for an Administrator in Bristol. Main Responsibilities: Liaising with suppliers and manufacturers to determine part specifics and availability. Confidently identify parts required using manufacturer specific parts manuals. Ordering manufacturer specific parts as determined by field service engineers as well as looking for alternatives to ensure cost effective solutions. Communicating all parts supply lead times and any supply chain delays effectively to the field service controllers. Raising purchase orders accurately, and ensuring they are correctly receipted to minimalize work in progress/invoice queries. Dealing with internal and external enquiries for parts identification, pricing, and availability Assigning parts to live and ongoing work orders on internal processing program. Effectively control and communicate both written and verbal parts process with all relevant personalities. Pro-actively identify common part trends, and respective stock levels. Liaise with stores colleagues regarding parts logistics and parts returned. Additional Responsibilities: To periodically carry out any other duties required by Line Manger as and when required. Work experience requirements: Must have proven track record in a parts or warehouse environment, industry specific knowledge preferred but not essential. Automotive/Plant/Machinery parts handling experience essential. Basic Mechanical/Hydraulic/Electrical understanding preferred. Excellent Outlook/Email skills essential. Experience within a busy field service orientated setting preferred. Exceptional communication skills. Education Requirements: Good general level of education including English, Maths and IT Any parts related training qualifications desirable, but not essential. Job Category: AdministrationParts SalesPlant Equipment Job Type: Full Time Job Location: Avonmouth If you are intrested, please apply or call Ria on --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
We are an international manufacturing and engineering company supplying equipment to customers worldwide. Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough. You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous customer service experience who also have good administration skills and have an interest in learning our technical product range. You can have gained your customer service and admin experience from any sector, as we are happy to provide full training on our business and product range but you must be keen to learn our technical products. We can offer the opportunity to secure a Mon to Fri office based role and progress your career as you learn our business and our product ranges. You will be providing the highest levels of customer service by phone or email and accurately complete all of the administration surrounding our customer orders through to delivery. We will also consider Graduates with a relevant engineering qualification and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency. Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders. The successful candidate will also be responsible for the below: Working with our Export customer to manage requests for spare parts. Liaising with customers Worldwide eg Australia, US and Asia. Liaising with customer via phone and email regarding their spare part requests and sales orders. Provide customer quotations. Upon authorisation, order processing and raising order acknowledgements for spare parts orders. Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams. Ensure all customer requests are handled professionally and in a timely manner. Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully. Providing cover for colleagues in Scheduling and Invoicing. To be successful in this role you must be capable of learning technical product information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. You should be keen to learn and progress within the business. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range. Please submit your CV asap for immediate consideration.