Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Douglas Scott Legal Recruitment • £100K/yr to £120K/yr
There are 4 levels of partnership and you might go in at one of the first couple of levels initially - or if you wished to take a look at the firm you might go in at senior associate or partner designate before moving up.
How would you like to take a partnership level opportunity at a thriving firm on the south coast which offers a fantastic motivational environment and a range of perks and benefits second to none.
Succession planning is taking place here and you will be joining a real success story where partners are enjoying their status and level of responsibility.
An outstanding and award winning fee share boutique is hiring.
This firm is recognised by its peers and the wider legal sector as being innovative and changing the perception of the fee share model firm.
Led by an inspirational management team, this firm supports and encourages personal and professional development via its non-siloed approach and its excellent PR and marketing team that actively encourages internal collaboration alongside its outward facing work.
A boutique commercial law firm in Oxford are looking to recruit an additional partner to their Construction team.
This firm has a particularly strong reputation in Construction and Commercial property work that has gone from strength to strength in recent years and has been able to organically grow by attracting lawyers from large commercial firms who have been attracted by the chance to continue their careers working alongside a smaller team of brilliant lawyers with fantastic backgrounds as part of a small boutique practice.
The work currently undertaken within the team entails mainly non contentious construction matters and so ideally the successful person will have a strong track record in working with similar matters.