Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Douglas Scott Legal Recruitment • £95K/yr to £115K/yr
Key Areas of Focus
M&A.
General
We are seeking a dynamic Corporate & Commercial Partner to join a nationally recognized, Legal 500-recommended firm in their London office, which is experiencing significant growth over the next 6-9 months.
The Corporate & Commercial team has been earmarked for expansion, starting with the hire of a Salaried Partner to lead the team.
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Direct sourcing on LinkedIn, referrals, other relevant job boards.- Using internal tools to identify potential candidates e.g.
The Partner Compliance Specialist/Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
Purpose of Position
This role demands a keen eye for detail, strong analytical skills, and a proactive and upbeat approach to prevent and address fraudulent behaviour.
An outstanding and award winning fee share boutique is hiring.
This firm is recognised by its peers and the wider legal sector as being innovative and changing the perception of the fee share model firm.
Led by an inspirational management team, this firm supports and encourages personal and professional development via its non-siloed approach and its excellent PR and marketing team that actively encourages internal collaboration alongside its outward facing work.
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner.
Partnership Marketing Paid Media Specialist
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Caf and Canteen, 25 days holiday all bank holidays).
Near Epsom, Surrey (location is most easily reached by own transport).