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Role Overview We have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team. The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division. This job will also include other property management administrative duties. Key Responsibilities Answering and handling external inbound calls for reactive repairs and estate related matters. Instruction & administration of reactive repairs. Assessing property compliance requirements. Instructing and liaising with contractors for property compliance servicing and certification to be completed to agreed dates. Building relationships with property managers and suppliers/contractors to ensure excellent communication and team work. Assess and record documents and property compliance certification/surveys (full training will be given). Scanning and loading documents on to property management systems. Updating file notes within the property database. Electronic invoice processing. Working with tenants & contractors to ensure they can gain access to properties in a timely way. Manage databases and spreadsheets. Proactive file management. General administration and sorting of documentation. Carry out quality assurance checks and auditing of data as required. Ensure all members of the team are aware of deadlines in a timely manner and assist with compilation of reports. This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Key Skills Excellent interpersonal, organisational and communications skills. Self-starter and self-motivated competent to work on your own and as part of a team and contribute to the overall goals of the department. Able to assimilate information quickly and identify errors in submissions. Competent in dealing with clients, contractors, tenants and property occupiers. Able to work well within a team environment. Excellent data administration skills using MS Office package. Intermediate level of technical ability with MS Excel. Good written and spoken English. Competent in property database entry. Experience of property compliance certification (Desirable). Knowledge of CDM 2015 (Desirable). Numerate and literate. Qualification in Property/Facilities Management (Desirable). Experience in property management (Desirable). Team Overview The team has 21 members, made up of a Head of Property Services, Operations Manager, 2 service delivery managers, a Deputy Service Delivery Manager, a data analyst and 15 Customer Service Advisors all based in the Peterborough office. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Customer Service Representative - Peterborough Salary: From £23400-£23400 Customer Service Representative Customer Service Representative Starting at £23,400 per year Monday-Friday, flexible between 8am-8pm Lynch Wood, Peterborough, PE2 6FY As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits! Benefits: 31 days holiday including bank holidays. Eligibility for an annual discretionary bonus scheme. Contributory company pension scheme with matching contributions up to 6%. Comprehensive employee wellbeing and assistance support programmes. Range of employee discounts saving money on groceries, holidays, electronics, and financial services. Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). Cycle to Work Scheme & Interest-free Season Ticket. Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. Key Highlights: On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. Prepare and send responses to customers, including drafting bespoke letters when necessary. Conduct outbound calling as required to address customer needs. Collaborate with team members and other departments to ensure seamless communication and workflow. Requirements: Previous experience in an office-based role, with a focus on customer service and correspondence. Strong written and verbal communication skills, capable of effectively addressing customer queries. Basic office skills and IT awareness. Ability to work both independently and as part of a team, with good time management skills. Attention to detail and punctuality are essential. Comfortable communicating with individuals over the phone. About Diligenta Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. Keywords: Customer Service Representative, Location: Peterborough, ENG - PE3 6HQ