Provide advice about welfare assistance and where applicable signpost customers to other agencies for help and support
Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
Resolve to conclusion telephone, face-to-face and written enquiries from residents of Milton Keynes, landlords, external agencies and other Council departments
Posted by Bucks and Berks Recruitment • £28K/yr to £30K/yr
The team is responsible for being the first point of contact for customers and logistic couriers whilst effectively processing and managing customer orders, product enquires and other questions.
Due to continued growth, our client is looking for an experienced Spanish speaking Customer Operations Executive to join their highly successful Customer Operations Team in the head office in Burnham.
This is a hybrid role, 2 days at home, 3 from the office.