We are working with a reputable brand based in North Chailey who are seeking a Customer Services Supervisor to join their team.
£25,000 - £28,000, North Chailey, Monday to Friday, 8:30am - 4:30pm or 9am - 5pm depending on work requirements, 20 days holiday BH birthday off (in leave year following successful completion of probation), Private Healthcare (with Vitality) after successful completion of probation, car parking, discount on company product.
You will be responsible for motivating and supporting a small team as well as taking a hands-on approach to the day-to-day customer service function of the business.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Ensure the internal payroll system is accurate and up to date across all client records.
Manage an allocated portfolio of payroll clients, working within a team to meet deadlines and ensure the accurate and efficient running of monthly, weekly, 2 weekly and 4 weekly pay runs.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Working in a team you will ensure an efficient and helpful service to customers regarding their orders, processing these in a timely fashion and ensuring deliveries are received on time.
Friendly and established company on outskirts of Lewes are looking for a lively Customer Service Administrator, permanent £24k, immediate start, would suit someone sociable who enjoys being in the office full time.
Your duties will include
Responding to emails and website requests and answering the phone, whilst proactively managing your own workload.