Our local authority client based in East London are urgently seeking an experienced Housing Complaints Team Leader.
PURPOSE OF THE JOB
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
To be responsible for the processing of Development Management matters within an area based or function based team including responsibility for the handling of pre-application advice, planning applications, appeals and enforcement including negotiations with developers and other interested parties, securing financial and other community benefits through legal agreements.
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General
To work in conjunction with the Area Team Leader in achieving timely, effective planning outcomes which uphold the Council's Core Values and meet the challenges of Best Value and Comprehensive Performance Assessment.