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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: To provide an efficient and effective telephone counselling service to all callers To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution To take accurate information and record on the companies data base Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc Work to and exceed individual and team goals as per the KPI framework Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service To maintain an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 100 counselling hours To be a member of the BACP or equivalent Relevant telephone experience High level of computer literacy (MS Office, Word, Excel and PowerPoint) High level of organisational ability; ability to work to tight deadlines and targets Good communication and customer service skills Desirable Skills and Competencies: Accredited with the BACP or eligible for the accreditation process EAP experience Experience of working within a target driven environment Employee Benefits: BACP (or equivalent) membership and accreditation paid for BACP CBD Hub Up to £60 per month for supervision Inhouse supervision Monthly incentives such as weekends away! Supervision 25 Days Holiday Bank Holidays (plus an additional 2 days after 2 years service) Birthday Off/Mental Health Day Profit Share Scheme Perkbox (staff discount scheme) Christmas bonus after 3 years of service Contributory Pension Scheme Fab Fridays- dress down & free treats Allied Pride Network Social events throughout the year Free breakfast on Mondays Fresh fruit delivered to the office each week Free annual flu vaccine Private health insurance after 5 years service Life Insurance Discounted eye test Discounted glasses/contact lenses prescription P970309LS4R17 INDMANS
We are looking for an enthusiastic colleague to join the team at the Spinney Hospital; Greater Manchester, to deliver high-quality clinical service in our 97 bedded all-male unit. The hospital offers comprehensive service for forensic patients covering the care pathway from medium to low secure and locked rehabilitation. One of the wards has LD low secure patients and one is a 10 bedded PICU. The Spinney hospital has been ranked as "Outstanding" by the CQC on two consecutive inspections in 2016 and 2018. It was rated "Good" in 2022. This post is due to start from July 2023. You will be one of four consultants at the Spinney. The holder of this post will be responsible for the care of 20 MSU forensic inpatients, half of them are on an acute admission/continuing care ward while the other half are on a quieter more long-term ward 25 inpatients, with most on an LD low secure ward, and the remaining being in PICU and MSU conditions. They will be supported by a specialty doctor. You will have access to a half day of CPD on Friday afternoons. This is attended by Elysium Northwest Consultants (18 in total) and the specialty doctors. You will have opportunities for research and audit and will have opportunities to feed into a regular monthly medics' meeting. There will be on call duties as 2nd on call in a two-tier system across the region. There is also opportunity for voluntary paid extra 1st on call shifts. You will work with the multi-disciplinary team, which is comprised of the consultant psychiatrist, specialty doctor, clinical psychologist, nursing, occupational therapists, social workers, forensic psychotherapist, physical health team, including a visiting GP every week and a nurse practitioner. Your responsibilities will include: Take overall responsibility for patient treatment plans in conjunction with the MDT Attend SMT morning handover. Assess referrals to determine suitability for admission. Undertake appropriate investigations, diagnosis & treatment Participate in ward rounds, clinical audit and quality improvement work. Chair and oversee CPA reviews. Lead the implementation of risk assessment, risk management. Participate in clinical governance and ensure implementation of policies and protocols. Work and liaise with external agencies Write and supervise various reports including Mental Health Act tribunals and managers' reports and attend hearings. To be successful as a Consultant Psychiatrist, you'll need: Full GMC registration MRCPsych or equivalent. To be on the Specialty Register for Forensic Psychiatry or General Psychiatry with forensic experience. To be able to lead and work within multi-disciplinary teams. To be in good CPD standing with the Royal College of Psychiatrists and to have had an appraisal within the last year. AC and Section 12 (2) approval. What you will get: Competitive annual salary £8,400 car allowance 30 days annual leave plus bank holidays and your birthday off! A Group Personal Pension Plan (GPPP) and pension contribution Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. Free meals while on duty Employee Assistance Services Career development and training to help you achieve your career goals. Wellbeing support and activities to help you maintain a great work-life balance. Voluntary benefits Medical indemnity cover There are also a range of other benefits including retail discounts and special offers, car leasing without a credit check and much more. For further details or to arrange an informal visit, please contact (Dr Yasir Kasmi, Consultant Forensic Psychiatrist) at the Spinney on or About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.