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An urgent opportunity has arisen working for a very good client of ours in Bishops Stortford for a Logistics/Customer Service Executive!! You don't neccessarily need logistics/shipping experience, a passion a good attitude towards the role is just as important... Duties: Management of customer orders from receipt to delivery Maintain customer delivery instructions and routinely check their accuracy Deal with general enquiries and added value opportunities to support business growth. Support the business in the expectation of our 'On Time In Full' delivery needs. Work with the relevant freight provider to ensure key KPI's are met. Control transport costs and highlight areas for improvement in process. Arrange transportation of goods from an agreed collection point to our customer delivery locations Provide a proactive and consistent level of delivery updates and progress on orders. Ensure cost of transport for each specific delivery are entered into our system to ensure costs attributed to each sale and delivery made. Excellent hours of work and hybrid working available 2 days a week, good location and free parking - so hurry to hear more!
Reed Supply Chain & Procurement are currently supporting a Bishop's Stortford based organisation in their search for a Logistics & Customer Service Executive. You will support a multitude of teams including Warehouse and Customer Care while liaising with Freight providers and the company's customer base. As the Logistics & Customer Service Executive you will be responsible for arranging movement of goods from the warehouse to the end destination ensuring costs are correct. Duties will include; Management of customer orders from receipt to delivery. Work with the relevant freight provider to ensure key KPI's are met. Control transport costs and highlight areas for improvement in process. Arrange transportation of goods from collection point to end destination. Provide a proactive and consistent level of delivery updates and progress on orders. Liaise with specific warehouse to obtain delivery bookings. In the event of a damage or delivery issue, communicate all information to the relevant department to raise a Non-Conformance. Invoice delivery notes upon confirmation that the goods have been dispatched. Obtain Proof of Deliveries (POD's) and certificates of shipment as required from the freight providers or shipping line. Arrange the return of goods where necessary. What I need from you; Previous experience within Logistics & Exports would be highly desirable Clear communication skills High level of accuracy Strong organisation skills Working knowledge of Excel, Word & Outlook What's in it for you; Salary up to £25k 23 days holiday plus bank holidays Hybrid working environment with 2 days working from home Auto enrolment pension Apply now to discuss this opportunity in more detail
Supply Chain Analyst Packaging and Labelling Ware 12 Months £180p/d PAYE Max At our client, Clinical Supply Chain organisation within MDS is responsible for the timely provision of packed clinical supplies from internal operations in support of clinical studies across all the pipeline (phases 1-4). External Packaging Operations, is responsible for managing the technical content and delivery of these activities from Third Party Contractors (TPCs). The team members role in External Packaging Operations is to: Provide project management of the technical content of work packages associated with allocated projects, in liaison with supply chain contacts in CSC (Clinical Interface), R&D Procurement, External Quality Assurance (EQA) and external TPC contacts. Input technical expertise and TPC oversight at all stages of the work packages Work package scope: primary and secondary packaging, labelling and distribution activities, and associated supporting activities Project Delivery: Manage work packages requirements to secure delivery to agreed timelines for allocated projects. Provide technical input in scoping requirements for externalisation; liaise with internal stakeholders to assess timelines and resources required. Define technical requirements within technical documentation; facilitate materials delivery to TPCs; review and approve TPC batch documents and/or label texts; technical review of completed batch documentation. Liaise with TPCs to agree technical requirements, monitor progress and resolve issues; seek advice from other team members/line manager/EQA; feedback on progress to CSC (Clinical Interface) contacts. Use planning tools to keep progress on track; keep the team informed of project progress through regular project tracking meetings; liaise with business partner lines to manage/adjust timelines and priorities; escalate issues and concerns as they arise. Quality: Ensure all activities are delivered compliant to defined processes and GMP; concerns / risks are identified. Ensure appropriate and complete records arising through operational activities are maintained at GSK and TPCs in compliance with GMP and that meet data integrity standards. Maintain quantitative and performance metrics for projects managed. Support quality or safety investigations and internal or external agency audits, as required. General: Engage and assess supplier technical proposals against project requirements and make sourcing recommendations in alignment with procurement. Maintain an awareness of internal PLD operational processes (Zebulon, NC & Harlow, UK), initiatives and planned changes through contact with key partners GSK teams and stakeholders. Maintain good industry knowledge of PLD working practices / ways of working and awareness of key CMO capabilities. Represent the team and GSK in supplier BRMs (Business Review Meetings) and initiatives at supplier/CMO sites as required. Track and monitor External Packaging Operations and TPC performance to ensure operational commitments meet agreed timelines and quality KPIs. Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: 3 years experience working in an R&D GMP environment Preferred Qualifications: If you have the following characteristics, it would be a plus: Experience working in an operational PLD role within Clinical Trial Supplies. Knowledge of Clinical Trial Supply CMOs and their capabilities Knowledge of the pharmaceutical and clinical development processes and their relationship to the clinical supplies delivery processes; aware of clinical supply GMP requirements and standards. Lean Sigma training / experience Project Management training / experience Experience demonstrating organizational and planning skills coupled with strong written and oral communication skills Demonstrated capability to work with aggressive and changing timelines and with limited information and without defined absolutes. Knowledge of the technical challenges with regards to investigational product packaging and labelling. Demonstrated experience working in a third party management / oversight role.