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Student Castle Property Management is hiring as Customer Service Administrator! Job Title: Customer Service Administrator 16 hours / week 2 days / 7, mainly Monday to Fridays Hours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period Direct Report: Scheme Manager / Assistant Scheme Manager Main duties will include: Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including; -Credit control -Reconciling staff expenses -Daily cash and card banking reconciliation -Petty cash reconciliation -Updating booking system with payments received or further charges -Invoice reconciliation and payment request Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organising social events on site, monitoring social media and updating our social media streams Other Duties Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of residents flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around scheme Work with the marketing team to actively promote and explore new marketing avenues. You should have Strong customer service skills Excellent communicator Strong organisational skills Experience with MS word
Property Manager - Bath, Somerset An exciting opportunity for an experienced Property Manager to join one of Bath's best Estate Agents. This role involves working closely with the Property Management Team and the Head of Property Management. The primary goal is to manage tenancies effectively and efficiently while ensuring landlords' properties are well cared for. Job Responsibilities: Serve as the first point of contact for Tenants and Landlords post-let. Manage keys, including the responsibility for key boxes and distributing keys to contractors. Handle work orders, including booking quotes, contractors, and suppliers. Coordinate pre-move-in works as specified by the New Lets Team. Manage check-out processes, including sending emails and booking cleans. Oversee check-in processes and send follow-up emails. Distribute Welcome packs to new tenants. Advise on post-inspection works. Assist with deposit negotiations and confirmations. Manage void periods and associated works. Send vacant management reports to landlords. Handle end-of-tenancy key returns, collections, and cutting. Process invoicing for vacating tenants through accounts. Schedule property inspections. Oversee utility management. Notify in cases of block management. Provide support to the Property Management Team as required. The Ideal Candidate: Demonstrated track record in property management. Strong interpersonal skills, impeccable professionalism, and problem-solving capabilities. Confident team player and communicator. Excellent customer service skills, with the ability to empathize and care, while being resilient and robust. Benefits: Uncapped commission opportunities. Generous holiday entitlement. Dental, Optical, and Medical Insurance. Flexible working hours, including some work-from-home options. Support for continuous Professional and Personal Development. ARLA and other property-related training offered and encouraged. Access to a pool car. Job Details: Job Type: Full-time, Permanent. Salary: £25,000 - £27,000 per year (depending on experience), plus commission opportunities.