In this role, you will manage and resolve customer complaints, Member enquiries, and information requests, ensuring high-quality, timely responses while adhering to relevant legislation and promoting continuous service improvement.
Spencer Clarke Group are seeking a Resolution and Response Team Officer for a Local Authority Client based in East London.
About the role
You will be tasked with delivering key strategic objectives:.
You will be tasked with delivering key strategic objectives:.
General
Spencer Clarke Group are seeking a Triage and Research Officer for a Local Authority Client based in East London.
In this role, you will triage and assess customer complaints and information requests, resolving straightforward issues and ensuring more complex cases are escalated or referred to the appropriate teams for timely and accurate resolution.