Posted by Santander Consumer Finance • £55K/yr to £65K/yr
Santander Consumer Finance (SCUK) is one of the UK's Leading Motor Finance companies and we are currently looking for a Customer Relations Oversight Manager to join our Customer Resolutions department on a hybrid basis, working at least three days a week in our Redhill, Surrey office.
You will have 1 direct report (Complaints Manager) and 27 indirect reports (Team Leaders and Complaints Handlers)
Reporting to the Head of Customer Resolutions, the key purpose of this important role is to manage and ensure the delivery of all General Service and Satisfactory Quality complaints.
Posted by Santander Consumer Finance • £27K/yr to £29K/yr
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
This role includes managing a diverse caseload of Commercial Property matters including, freehold acquisitions/sales, landlord & tenant transactions, option agreements, overage agreements and secured lending.
A legal 500 law firm is looking to expand their Commercial Property team based in their Redhill office.
They are a well established firm looking for someone to join their friendly and growing department.
Posted by Santander Consumer Finance • £25K/yr to £27K/yr
This is a varied and interactive role.
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
Posted by Santander Consumer Finance • £30K/yr to £34K/yr
We have a fantastic new opportunity for a Remediation Specialist to join our busy Controls and Oversight Improvement Team where you are responsible for placing customers back into the financial position they would have been in had the error not occurred, in line with FCA conduct guidelines with the focus being on a customer driven outcome.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom.
Respond to inbound enquiries via phone, email, and online platforms, providing product information and customer support.
General
Our client a well-established company with over five decades of experience in delivering high-quality pump systems and solutions across various industries is seeking a motivated and customer-focused Internal Sales Representative to join them during, what is, an extremely busy growth period for them.
The Role
The Internal Sales Representative will be essential in supporting the busy sales team by handling incoming enquiries, preparing quotations, and facilitating seamless communication between clients and internal departments.
Respond to inbound enquiries via phone, email, and online platforms, providing product information and customer support.
General
Our client a well-established company with over five decades of experience in delivering high-quality pump systems and solutions across various industries is seeking a motivated and customer-focused Sales Administrator to join them during, what is, an extremely busy growth period for them.
The Sales Administrator will be essential in supporting the busy sales team by handling incoming enquiries, preparing quotations, and facilitating seamless communication between clients and internal departments.