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Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
As the Paralegal you will support the Legal Team and form a pivotal part of the legal team. This is a role based out of either our Nottingham (Ruddington) Head Office or our EssilorLuxottica London (Kensington) office. Our working week is a mixture of 3 days in the office and 2 days working remotely. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. What does the role entail? Maintain, monitor, and update work log trackers for various work streams within the Legal Team, providing regular updates to Legal Counsel and assisting with work allocation, monitoring, and reporting. Handle day-to-day administrative functions and general administration across the Legal Team, including managing the Legal Inbox, correspondence, forms, purchase orders, photocopying, scanning, filing, and post. Liaise with other business areas to obtain and collate information for the Legal Team. Support and operate key systems and processes for the Legal Team, such as the electronic signing system (Docusign). Administer legal processes, including tracking claims, complaints, and dispute progress. Maintain the contracts database, including uploading completed contracts and vital information. Assist the Legal Team with legal research, property pre and post-completion requirements, company secretarial work, and maintaining legal databases. Contribute to departmental/team objectives/projects as required. Respond to support office and store inquiries via telephone, email, letter, or face-to-face. Maintain efficiency and professional standards expected of the department. Work closely with the wider business in the administration of legal processes and procedures. Who is the right candidate? Strong organizational and administration skills. Ability to quickly learn and follow processes with initiative. Reliable in meeting deadlines and following instructions. Flexible and adaptable to meet team needs. Clear and effective communication skills. Approachable with a commitment to providing reliable service. Proficient in Microsoft Word and Adobe (Excel and PowerPoint desirable but not essential). Willingness to learn and use initiative to complete tasks effectively. Anything else you should know? Pension scheme Life Assurance Free eyewear annually with eligibility from day one of joining us! Free parking for all Vision Express colleagues Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts for friends and family Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme And so much more!
We are seeking an experienced Commercial Solicitor to join our dynamic legal team. This role offers an exciting opportunity to protect our company's values, assets, and interests while providing expert legal advice to support our business activities. This is a role based out of either our Nottingham (Ruddington) Head Office or our EssilorLuxottica London (Kensington) office. Our working week is a mixture of 3 days in the office and 2 days working remotely. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. What does the role entail? Draft, negotiate, and advise on a wide range of commercial contract arrangements to ensure compliance and protect company interests. Provide legal advice on consumer and advertising laws, specifically related to marketing activities. Utilize company law expertise to support paralegal tasks related to company secretary activities and liaise with external counsel as necessary. Liaise with other business areas to obtain and collate information relevant to legal activities. Maintain the contracts database, ensuring accurate and up-to-date information on contract terms, costs, termination periods, and contact details. Who is the right candidate? Strong analytical thinking with sound legal reasoning and excellent legal writing skills. Organized with good administration skills. Ability to learn quickly and follow processes with initiative. Reliable in meeting deadlines and following instructions. Flexible and adaptable to meet team needs. Clear and effective communication skills. Approachable with a commitment to providing reliable service. Proficient in Microsoft Word, DocuSign, PowerPoint, and Adobe (Excel desirable but not essential). Willingness to learn and use initiative to complete tasks effectively. Anything else you should know? Pension scheme Life Assurance Free eyewear annually with eligibility from day one of joining us! Free parking for all Vision Express colleagues Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts for friends and family Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme And so much more!