Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
An exciting opportunity has arisen within the Service Performance and Communications Department based at Fire Service Headquarters, Forest View Business Park, Llantrisant, CF72 8LX, for the role of Information Governance Manager.
The successful candidate will be responsible for providing direction, support and advice to the Authority and the Service in matters relating to Information Governance, ensuring compliance with the relevant legislation.
As a CLO you lead and inspire the opticians team to deliver excellent patient centred care to ensure our customers and patients are supported to feel good in contact lenses.
This role supports the safe and effective running of the opticians business, being an expert in the technical aspects of the recommendation, sale and supply of contact lenses and optical appliances around the area.Key responsibilities include:
We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues.
You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians.