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Job Title: General Manager Job Description: As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities. Your responsibilities will encompass various facets of management and leadership, including: Leadership and Management: Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders. Financial Performance: Drive financial performance by conducting thorough analysis of variances versus budget looking to optimise profitability. Customer Engagement: Set and uphold exemplary standards of customer engagement and service to ensure that all guests enjoy a superior experience during their visit. Staff Management: Oversee recruitment, management, training, and development of staff at all levels to ensure adherence to service standards and attainment of business objectives. Compliance: Ensure consistent compliance with HR policies, health & safety regulations, and brand standards across all operations. Community Engagement: Cultivate and nurture effective business relationships and partnerships within the local community to drive commercial success and foster positive community relations. Performance Management: Set, monitor, and manage key performance indicators (KPIs), holding teams accountable for achieving performance targets. Event Management: Take charge of event planning and execution, ensuring all events are effectively advertised and booked to capacity to maximize revenue and guest satisfaction. Qualifications and Skills: Proven experience in management roles within the leisure industry. Strong leadership abilities with a focus on coaching, mentorship, and team development. Sound financial acumen with the ability to analyse data and drive performance improvements. Exceptional customer service skills coupled with a genuine passion for creating memorable guest experiences. Thorough understanding of HR practices and health & safety regulations. Excellent communication and relationship-building skills. Results-oriented mindset with a demonstrated ability to achieve business objectives. Flexibility to work weekends, holidays, and evenings as required in a dynamic environment.