You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.
As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business.
You and your team will provide a high quality and valued service to our impressive portfolio of clients that include prestigious and market leading global companies.
We are looking for passionate individuals who want to begin working and training as Youth Engagement Mentors to support one of our SEND Schools in Reigate by helping students aged from 11 to 18 years with social, emotional and mental health needs, alongside autistic spectrum conditions or characteristics, including ADHD.
Applications for the position are welcome from candidates of ranging experience, and training will be provided, although previous experience working with students with SEMH, particularly challenging behaviours and Trauma & Attachment will be helpful.
The role provides oversight and guidance to more junior members of the team as needed, and will be responsible for managing employee relations issues, interfacing with leaders and managers to help establish repeatable and defendable practices in areas such as performance management, equal pay, harassment, disciplines, grievances, absence management, whistleblowing, conflict resolution and changes to terms and conditions, as applicable, and conduct rule breaches.
With a primary focus on Employee Relations, this position is responsible for providing guidance and end to end employee relations case management for policy and procedural issues across Outsourcing.
This is a hybrid role (Employee Relations Lead and HRBP) supporting the Outsourcing Business in the UK.
Posted by Santander Consumer Finance • £55K/yr to £65K/yr
You will have 1 direct report (Complaints Manager) and 27 indirect reports (Team Leaders and Complaints Handlers)
Santander Consumer Finance (SCUK) is one of the UK's Leading Motor Finance companies and we are currently looking for a Customer Relations Oversight Manager to join our Customer Resolutions department on a hybrid basis, working at least three days a week in our Redhill, Surrey office.
Reporting to the Head of Customer Resolutions, the key purpose of this important role is to manage and ensure the delivery of all General Service and Satisfactory Quality complaints.