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Exciting No7 Counter Manager role helping customers with skincare and beauty needs. Delivering a great customer experience will be second nature to you creating authentic relationships with customers will be at the heart of everything you do.Who We AreFive iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone!We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do.Join us and together we can achieve more. Find out more here.About the roleFind out from Becky what a typical day as No7 Advisor looks like - from engaging with customers to providing personalised beauty consultations, Becky's day is filled with helping people feel confident and beautiful in their own skin.Click to view: No7: Day in the lifeYou will work onsite and report into the Store Manager or General Manager. Your main responsibilities will be to: Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedbackBuild great relationships with customers and colleaguesProvide personalised consultations using the latest skincare, make up and beauty products.Deliver your sales targets by creating business plans and driving in store promotions and No7 offers Complete our award-winning 12- month Skin School development programmeCreate a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips and celebrating team successMake sure your counter is beautifully presented to showcase the range of No7 skincare and beauty products to our customersBe an ambassador for the No7 brand across your store What you'll need to have A passion for makeup, skincare and the No7 brandExperience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened toOutstanding customer service experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visitThe ability to work with business plans, achieve sales targets and review individual and team performanceEnthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise It would be great if you also have Experience using skincare and beauty products on customers Our Benefits Generous employee discount on our own brands and partner businessesHoliday entitlement that increases with length of serviceDiscretionary annual bonus schemeYour own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customersBecome a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certificationYou will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatmentRetirement Savings Plan We have a great range of benefits that go beyond salary and offer flexibility to suit you.Click here to view our full list of company benefits.Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate. All rewards and benefits are subject to change and eligibility.What's Next?If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues. You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians. We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include Build great relationships with customers by listening and understanding their needsHelp our customers find the perfect products tailored to their lifestyle and requirements.Order and dispensing of glasses and contact lensesProviding aftersales support through repairs and adjustmentsWork together as part of a teamRelevant operational and administrative tasks associated with the running of a storeSupport other colleagues within the stores to develop their knowledge About youYou love working with people and enjoy working as part of a team, after all our people are at the heart of all that we do. You build relationships with customers naturally, welcoming them into our store with a big smile. You will help our customers find their perfect eye wear products through choosing and dispensing of glasses, contact lenses and other associated products. You are passionate and enthusiastic about delivering fantastic customer service and leaving a positive long-lasting impression. You will enjoy learning about new products and already understanding and keeping up to date with brands and technical and regulatory aspects of the role. It's also a fantastic opportunity to add to your own development. Previous Optical experience is important for this role, and you'll receive ongoing training to help develop your knowledge and if you want to progress in your career, we have numerous opportunities to develop further.Our Benefits Great compensation package and plus discretionary bonus schemePension schemeOne of the best staff discounts in the UK22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.