To carry out transactional and administrative tasks required to achieve this.
To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time.
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures.
You will also field incoming calls / email queries and face to face visits.
We have an urgent requirement for a Rent Recovery Support Officer to join an East London Local Authority on a five month interim role.
As a Rent Recovery Support Officer you will be responsible for proactively contacting tenants to discuss current stage 1 arrears and find a relevant solution.