Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.
With over 300 active clients, we're proud to work with a diverse portfolio spanning multiple industry sectors, from education and not-for-profit to SMEs and blue-chip companies.
We're Point 13, a recruitment advertising and social media marketing agency that has proudly delivered a client-first service since 2006.
We're a small yet mighty team that collectively generated a turnover in excess of £6.5m in 2023.