With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
DURATION/Hours: 3-month initial contract/ 36 hours a week
Job purpose
To support Executive Director to deliver on directorate strategies, directorate priorities, service transformation programmes and political manifesto commitments by ensuring they have the highest quality diary management, administrative, organisation and logistics support.
Posted by Upgrade Recruitment Ltd • £30K/yr to £35K/yr
You'll be leading the day-to-day running of the centre, working across multiple function.
Based in leafy South West London, the offices have great public transport links, plenty of restaurants and great routes for a lunchtime walk - perfect for the hot weather!
A well-established charitable organisation which has operated for over a century and based in SW London is looking for a Bursar to run the finance of a busy facility in South West London.
MLC Partners are actively recruiting an Interim Chief of Staff on behalf of one of our reputable NHS clients to work side by side with their Chief Executive and wider Executive team.
The Chief of Staff will provide operational support, strategic planning and counsel, support in key decision making and play a pivotal role in delivering complex projects.