Manage complex caseloads and offer expert opinion within the organization and to others.
Demonstrate expert and effective practice in complex situations, assessing and managing higher levels of risk, striking a balance between support and control, liaising with a wide range of professionals.
Model good practice setting expectations for others, continuing to develop specialisms and act as champions across the services in their area of expertise.
Manage a caseload of disabled children or young people aged 0-25 to assess, plan, monitor and review the support/personal assistance needs of service users, working in a person-centred way.
Work with the service user and their families/carers to develop a package of support/assistance as they prepare to become adults and in their early adult life that promotes and maintains independence and wellbeing; where appropriate involve other agencies and use community resources to provide equality of opportunity, full participation and inclusion in society.
Main duties and responsibilities
Manage a complex and diverse caseload of children, young people and their families, undertaking assessments to determine the needs and capabilities of clients and carers, and drawing up plans of support under the supervision and guidance of a designated supervisor, using agreed eligibility criteria and in accordance with statutory requirements, Directorate and Corporate Policy and National Legislation.
Excellent communication skills will be required as you will be required to effectively communicate with solicitors, colleagues across the business and other stakeholders.
You will be responsible for collating and analysing the information required in line with disrepair protocol and Environmental Act.
You will be responsible for investigating and managing disrepair claims and claims against the Environmental Act.