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Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday £2.00 (umbrella) Standby hourly rate Sunday £3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Right Now Group are currently partnered with an International Engineering client and industry leader who are recruiting within their Field Service Engineering team across the UK after a continued period of sustained growth. No experience is required! However, If you are an experienced field-based Engineer/Technician or have previous hands-on experience/ qualifications within any of the following areas, then this would be beneficial! Aviation or Car Mechanics Electronics Engineering Re-manufacturing/Assembly General Maintenance Facilities Maintenance IMPORTANT: Full Training will be provided as well as a company Van - please note all applicants must have a full drivers license and be open to travel Job Title: Field Service Engineer Weekly Hours: 8:30 - 17:00 (weekend working is required, 1 in 4) Salary: £24k - £28k Overtime available 1.5x Saturday, 2x Sunday Events allowances Role Type: Full - Time Permanent Location: London - field based Role Description Investigate technical issues and resolve along with realising opportunities appropriate to the business needs of the specific customer Install, maintain and survey dispense systems Comply with all relevant health and safety legislation Complete paperwork accurately and on time Provide support required for internal and external customers Be able to manage tight deadlines for physical and administrative aspects of the role Service levels to customer lead-times and KPIs Provide Out of Hours reactive Maintenance cover part of the field service company rota Desirable Previous experience in a Field Service Engineering or Technician role Mechanical knowledge, previous experience in maintenance or some form of mechanics/engineering Experience in working out on the road from a van or car Good customer relationship skills Flexible approach to working hours and days Able to work under pressure Have good problem-solving acumen Able to both work independently and also as part of a team