My client is a well-established and reputable organisation with a friendly and welcoming environment.
The main purpose of this role is to provide timely and accurate customer care to their large client base.
Eye4 Recruitment are working with a highly successful client based in Basingstoke, who are looking to recruit, and additional head count due to growth.
We are currently working with a very successful company who are keen to find a strong customer orientated person.
Working closely with customers in person and over the phone you'll enjoy problem solving and finding solutions.
As an Advisor you'll be trained in person, with continuous in-house courses following a programme, also you'll be given the opportunity to take a qualification, which is nationally recognised.
Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full time, permanent basis.
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans.
General
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.