Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.
As a successful Complaints Officer, your duties will be
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.