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Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
Junior Support Consultant Location: Manchester (Hybrid) Salary: Up to £40,000 Are you passionate about SAP software support and eager to work with cutting-edge technologies? We are seeking an Junior Support Consultant to join our dynamic team in Manchester. Responsibilities: Provide technical support to users of SAP Business One. Collaborate with commercial and functional consultants, as well as directly with clients, to define project specifications, timelines, and costs. Embrace new and innovative technologies to meet evolving client and company needs. Utilize modern source control tools such as Git and Azure DevOps. Develop add-ons and integrations using SAP and third-party technologies. Create reports using Crystal Reports, Boyum dashboards etc Required Skills: Solid technical knowledge of software programming in multiple modern languages. Demonstrated willingness and ability to quickly learn SAP and related technologies. Excellent communication skills. Ability to collaborate and work well in a team. If you are enthusiastic about SAP support, eager to learn, and excited about working in a collaborative environment, we encourage you to apply. This is an excellent opportunity to grow your career. To apply, please submit your CV for immediate consideration.
Junior Technical Support Specialist (Fully Remote) Salary: Up to £26,000 per annum, depending on experience Full-time, Permanent Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support. Responsibilities: Answering product-related customer queries via phone and email. Resolving simple technical issues for our customers in a timely manner. Prioritizing technical product issues based on severity and impact. Collecting contextual and technical information about product issues to facilitate efficient resolution. Handing over clear and detailed information to developers regarding bugs and change requests. Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks. Key Requirements: Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills. Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable) Some knowledge of C# and the .NET framework. (Desirable) Ability to work independently and collaboratively in a remote team environment. Strong problem-solving skills and a proactive approach to technical challenges. Attention to detail and a commitment to delivering high-quality customer support. Sound like you? Send your CV now. Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience