As the Junior Technical Support Analyst, you will support, maintain, develop and optimise key functional areas, across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, applications, audio-visual and printing to ensure the business can run all IT aspects at the highest standard.
Our client is a well-established Global organisation urgently seeking an onsite Junior Technical Support Analyst to join their team on a permanent basis.
The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.
Collaborate as a supply chain function analyst with IT teams and internal departments to implement technology solutions meeting regional and global organization needs.
General
WAY OF WORKING: Full Time Permanent Hybrid - Twice a week onsite
THE BUSINESS
C4S Search are pleased to be working with a large manufacturing company.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era.
You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company.
Initially this a 6-month contract but it has the potential to become permanent in the long term.