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Job Title: Junior IT Support Technician Location: Wandsworth Our client is a global travel management company, serving niche industries where travel and mobility are critical to business success. Global experts in managing complex business travel and logistics, our client has wholly owned and managed operations worldwide, and today employs over 450 people generating annual sales of over £420 million! Our client now has an exciting opportunity for motivated and driven graduates to join their leading team as Junior IT Support Technicians. Package: A competitive basic salary of £25-£27k Bonus scheme Excellent progression, learning and development potential Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Enrolment on IT Apprenticeship worth £10k- but free of charge to you! Fantastic offices close to Clapham Junction station! Role: Gain a comprehensive knowledge of the company, their offering and the market they operate within Use internal call infrastructure to resolve all allocated support queries within agreed service level agreements Provide first line technical support to all staff members Assist with all technical queries and provide guidance to users as relevant, either in person or remotely Support all internal and external approved products for the company and its clients Monitor and support any system alerts to line management Assist with the testing of new applications and technology solution releases Assist internal staff with training on how to make use of internal products and systems Requirements: Educated to degree level in a STEM related field (essential) Excellent communication and interpersonal skills Proficient in the Microsoft Office Suite Computer skills and tech savvy Excellent organisational and time management skills Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
Purpose of Role/Job Overview An excellent opportunity has arisen for an Junior IT Engineer to join a growing and successful business. Supporting a network of 60 users within a windows server environment, the successful candidate will be responsible for the 1st & 2nd line support and will work in close alignment with all users and the rest of the technical team. As well as supporting the users, this role will also include supporting the technical team in Data Centre and network infrastructure operations and management of technical suppliers. This is role is a particularly hands-on and will require the successful candidate to always take their initiative whilst being the first point of contact for all IT related tasks. You will take a strategic approach to support and always consider how enhance the IT infrastructure. What the ideal candidate will need to succeed This role offers excellent opportunities to develop a career within the insurance industry and work towards being the best of breed in the next generation of InsureTech. The ideal candidate will have an excellent technical understanding, be able to multitask and prioritise their own workload, as well as the ability to work to tight deadlines and have highly developed organisational skills. Rewards for the successful candidate The successful candidate will benefit from the support and collaboration of the experienced Infrastructure and Systems Engineers/Managers and the knowledgeable Development & Underwriting Teams. Tasks and objectives Procurement of new IT hardware and software Maintaining software licensing Ensuring the successful roll out of new hardware and systems IT Hardware and Software Asset Management Creating and keeping all IT documentation up to date Performing Daily/Weekly/Monthly/Quarterly pre-defined system checks Creation, Deletion and Management of Users within Active Directory Logging and managing all requests and issues in the helpdesk system in a timely fashion Ensure the business remains up to date and secure Maintaining the security, antivirus system and software licences Support all users on the network Develop a basic level of insurance knowledge and demonstrate competency by completing DevZone modules Maintain effective working relationships with all internal departments Maintain an open communication ethos with colleagues and managers Attend meetings when required Perform a variety of administrative duties as required to assist the Head of Infrastructure