Posted by Santander Consumer Finance • £55K/yr to £65K/yr
Santander Consumer Finance (SCUK) is one of the UK's Leading Motor Finance companies and we are currently looking for a Customer Relations Oversight Manager to join our Customer Resolutions department on a hybrid basis, working at least three days a week in our Redhill, Surrey office.
You will have 1 direct report (Complaints Manager) and 27 indirect reports (Team Leaders and Complaints Handlers)
Reporting to the Head of Customer Resolutions, the key purpose of this important role is to manage and ensure the delivery of all General Service and Satisfactory Quality complaints.
Posted by Santander Consumer Finance • £27K/yr to £29K/yr
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
Respond to inbound enquiries via phone, email, and online platforms, providing product information and customer support.
The Role
The Internal Sales Representative will be essential in supporting the busy sales team by handling incoming enquiries, preparing quotations, and facilitating seamless communication between clients and internal departments.
General
Our client a well-established company with over five decades of experience in delivering high-quality pump systems and solutions across various industries is seeking a motivated and customer-focused Internal Sales Representative to join them during, what is, an extremely busy growth period for them.
They are looking for a motivated Administrator within the Asset Team - this is one of the most exciting areas of growth within the business - adopting gas and electricity networks as they are constructed - taking on the responsibility for managing asset data and records, network maintenance and providing end customer services.
Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services.
They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at either their Epsom or Horley sites.
Posted by Santander Consumer Finance • £33K/yr to £35K/yr
This is an exciting opportunity to join our finance team as a Reconciliation and Controls Specialist for Santander Consumer Finance UK (SCUK).
This Specialist will support the financial controls, investigations, and clearance activities across Payments - covering CHAPs, Cheques, BACs, FPS, Cards, and International Payments.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office.
Then apply to this role as a Customer Service Representative, where you'll play a vital part in delivering top-tier service for our client's Mortgage and Savings customers.
Are you the go-to person for customer support and admin excellence?
Do you thrive in a role where you can make a real impact?