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You will be the support person or the sales person in the office who is trying to improve the customers' experience, you will like customers and enjoying helping them. You might get a bit of criticism for wanting to get it right first time and be frustrated that other people don't see it your way. Being the customer's evangelist is just your thing. Your background will be working for a software company doing: Telesales or Customer support or Customer success for a software company. Customer Account Manager Home based with 1 day in 10 in Mansfield Basic £35,000 to £40,000 with up to £20,000 in commission This software company have about 400 clients 2 major accounting software solutions. They are very focused on doing the right thing for their customers and being a good company a good employer and a happy place. Summary This job is about knowing your customers and Being the customer advocate Being a friend to the customer and being aware of their issues. You will have the authority to fix things, make decisions and get it right. You will be aware of the support issues, the functionality they are using, the plans they have. You will have about 80 accounts and your job is to: Sell them more software Sell them upgrades Sell consultancy and training And make sure they are using the software properly. You will have a target of about £300K and all the account managers hit target. Why would you want this job? Great product, market leading accounting software with SaaS version and recognised as the industry leader Great team, offering good support and encouragement Great boss who looks after her team A customer focused outlook, doing it right first time and happy to admit mistakes and improve things. Your background You will have been doing telesales or customer support or Customer success for a software company. You will be very happy making calls to customers and you will be comfortable asking for the order. Drop your CV across and apply for this...it is a wonderful job. Once I get your CV I'll call you to chat through your experience and the job...thanks Jake
We're looking for a talented Account Director with real creative vision and ambition to join a leading marketing services company, known for helping a wide range of international brands to communicate effectively with consumers through a variety of eyecatching and engaging digital innovations. Based at a state-of-the art high-tech hub, you'll lead and inspire your team towards ensuring effective end-to-end project delivery. The role will be pivotal in maintaining long-lasting and prosperous client relationships, so the candidate must demonstrate outstanding commercial, creative and technical acumen, alongside excellent communication skills. The successful applicant will deliver outstanding service for a range of key accounts, and will have an impressive track record in exceeding client expectations. What to expect: Competitive salary 25 days holiday plus Bank Holidays 8x death in service Free onsite parking A flexible benefits package including private medical or dental Wellbeing initiatives 6-monthly appraisals Working hours are Monday to Friday 9am - 5.30pm Duties and responsibilities: Evaluating and shaping creative proposals for clients with complete confidence, exploring ways to help grow their business, deliver their ambitions and bring their brands to market effectively Identifying, understanding and overcoming commercial and market dilemmas Engaging with Project Managers to ensure project objectives are achievable and meet quality standards Achieving timely end-to-end project delivery whilst closely monitoring commercial details Leading, inspiring and motivating a team Working collaboratively with colleagues throughout the business to establish best practice processes Understanding the requirements of customers to ensure their needs are being met Identifying opportunities for the update and development of systems and business methods Continuously keeping informed of emerging trends and market conditions Skills and experience required: Extensive experience in a similar role as a Senior Account Manager or Account Director within a creative or marketing agency Experience within a relevant B2C sector is essential, such as high street retail or FMCG Adept at understanding commercial and market dilemmas, and able to help clients overcome them Proven leadership skills, having had prior people management responsibility and experience of building a cohesive and collaborative team Excellent trouble-shooting and problem-solving skill set Demonstrates enthusiasm and tenacity Outstanding communication skills, both verbally and when putting together written correspondence, reports and presentations