Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
We have been operating since 1997 and provide a range of services all aimed at enabling people to live independently and to have their voices heard.
Surrey Independent Living Charity (SILC) is a charity that supports disabled people, older people, parents of disabled children, carers and people with long term health conditions across Surrey.
We are committed to the Social Model of Disability and are led by people with a lived experience of disability and/or long-term health conditions.
Reports to: Senior IT Trainer (day-to-day) and Head of IT (monthly).
General
This role involves designing and creating training materials, as well as preparing and delivering diverse training sessions to all users, including firm-wide roll-outs, new starter inductions, and ongoing user development.
Purpose of the Job: As a key member of the IT team, you will collaborate with the Senior IT Trainer to deliver IT training and support to meet business needs, both remotely and on-site.