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Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Customer Care Agent Location: Glasgow Duration: 3 months Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for. To get you off to a great start, you'll spend the first three weeks learning about Barclays, banking and the role. Alongside formal training sessions, you'll also gain on the job experience. After this, you'll be fully immersed in the role and team at the Glasgow office. Overall Purpose of Role As the first point of contact for our clients, we are responsible for creating a world class client experience. Our Customer Care Agents are expected to communicate with clients in a confident, professional and knowledgeable manner. They will liaise with both internal and external stakeholders to resolve queries and understand requirements in order to meet client needs. This opportunity comes with 3 weeks of excellent training on Smart Investor products. The training will be a combination of Face to Face training and online learning. This will require 100% dedication to take responsibility for an aspect of your own learning, but do not worry there will be lots of Team Leaders to support your learning along the way. This is an ideal opportunity for those wanting to transition into a Financial services position, or those who are looking to start their career. We look forward to hearing from candidates with any type of Customer Service/ Client relations experience regardless of sector, but not inclusive. Any candidates looking to develop their current experience and thrive on building strong and lasting customer relationships, we look forward to hearing from you. This role is a 3 month contract role (with the potential to extend or go perm) with a working shift pattern of: 9am - 5pm - initial 3 weeks to complete full training in the Glasgow office Thereafter rotational shift patterns between 7.30am - 8pm Monday - Friday Please note for the middle month of assignment only there will be shifts assigned 9am - 4pm Saturday and Sunday (day off Monday - Friday) Key Responsibilities Consistently deliver excellent client experience through various method of interaction including but not limited to telephony, chat and written communication Demonstrates confidence when handling challenging and complex situations including digital queries and complaints, taking responsibility to investigate and resolve effectively Help new customers set up accounts so they can move freely to invest online Responsible in ensuring client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures Works with a range of internal stakeholders, support functions and third parties to resolve client queries Responsible for gathering information and facts in order to make key decisions and judgements with an analytical approach Champions continuous improvements, brings forward suggestions, shares best practice and participates fully in team meetings Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Identify and report recurring customer issues to management for process improvement. Collaborate with other team members to maintain a high standard of customer service. Stay updated on product knowledge, industry trends, and company updates to better assist customers. Essential Skills/Basic Qualifications A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers Able to use Microsoft Office tools to a high standard A real team player About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Your new role Axiom Developer required for Hybrid opportunity based in Glasgow 2 days per week. You will be an Axiom Developer with experience of SDLC, Agile full lifecycle knowledge, finance industry exposure along with regulatory reporting platform knowledge. You will work in the role of an Axiom Developer in a fast-paced environment, must be a self-starter, comfortable dealing with clients with strong communication skills What you'll need to succeed Axiom SL Controllerview CV10 Oracle SQL , PL/SQl Unix, Shell scripting Autosys - batch job configurationExperience independently designing and developing Axiom ControllerView CV10 objects - freeform reports, Aggregators, Data Models, Data Sources & Portfolios. Experience troubleshooting production issues and provide solutions, including user support for UAT execution. Experience with PL SQL is required. Creation of Data Sources, Data Models, Shorthands, Portfolios, Aggregations, Free Form and Tabular Report and workflows using AXIOM Controller View tool based on Regulatory Report Requirements. Migration of Axiom components from one environment to another. Understanding the Functional documents and work with BA/Users to develop the reports. Contribute on behalf of the Technology Team to any need of reconciliation across streams. Experience with Data warehousing. Good experience in Regulatory Reporting and Data Warehousing. Experience in Regulatory and Risk reporting such as FRY 9C, FFIECxxx, 14M, 14Q is preferred.Axiom Controller View Certified preferred What you'll get in return £500 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk