With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
DCL Insurance is an independently owned business, that specialise in commercial motor insurance.
Established in 1999, we are market leaders in selling and administering motor insurance policies for chauffeurs, driving instructors, minicab and taxi drivers.
Due to continued growth, we have an opportunity within our out of hours support team, this is a temporary role based at our offices in Carshalton.
My client is seeking an experienced Income Collections Officer to be able to provide effective, customer focused services through the collection of service charges.
The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.
Duties Includes
Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.
Join our Clients award-winning Supporter Operations team as a Customer Services/Administrator on a 12-week temporary contract!
Are you passionate about delivering exceptional customer service and want to work for a leading international charity?
About the Role
You'll be the friendly face and voice of our charity, engaging with supporters across multiple channels, including telephone, email, live chat, social media, and post.