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Role - Commercial Account Handler Salary - up to £35,00 Location - Halifax (Hybrid is an option) We are recruiting for role at a leading, large independent corporate broker experiencing significant growth. This esteemed firm is actively seeking a dedicated Commercial Account Handler, with a keen focus on client management and renewals, to join their team. Benefits: - Competitive salary package commensurate with experience - Supportive and collaborative work environment - Continuous professional development opportunities - Access to a broad network of industry professionals - Comprehensive benefits program Role Essentials: - Manage and develop a portfolio of commercial clients - Handle renewals efficiently, securing favourable terms - Provide expert advice and support to clients on their insurance needs - Collaborate with colleagues to enhance customer service standards - Maintain up-to-date knowledge of industry changes and regulations Skills & Experience: - Proven experience in commercial insurance account handling - Exceptional communication and interpersonal skills - Adept at negotiating and influencing to achieve the best outcomes for clients - Proficient in managing multiple tasks with a keen attention to detail
Transport Customer Service Administrator Salary c£26-£31k pa, with excellent benefitsJoin our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms. We are looking to recruit a Customer Service driven Transport Administrator for our site in Elland.Responsibilities: Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport. Contribute to a safety-first operation and drive towards an incident free workplace. Place orders on system for delivery/collection using SAP. Take Inbound/outbound calls for customer orders, queries, and general information. Process orders, refunds/credits, and cylinder refill agreements. Receipt stock in/out received on trailers. Inventory stock control, complete physical stock counts and be able to enter stock counts onto system. Raise and receipt Purchase orders and ensure correct stock levels are maintained. Review daily aborts, cancels, and fill returns. Complete Weekly Banking reports. Support drivers in reviewing daily runs, printing loading sheets and manifests. Track our drivers through Telematics system. Support drivers in reviewing daily runs, printing loading sheets and manifests. Agency time sheets. General housekeeping of both office and yard. Do you/are you: An experienced Customer Service/Driven professional with a positive attitude. An administrator with excellent organisational skills. Able to work well in a team supporting colleagues and sharing best practice. Committed and flexible to meet business demands. Able to take Personal Ownership of tasks, especially safety. Experienced in Microsoft office, SAP and Tru Tak. Articulate with good attention to detail. In return, we offer: 25 days annual leave increasing with length of service, plus statutory bank holidays. Single Private Medical Insurance cover, opportunity to add Family at discounted rate. ERs Pension contribution 4.5% for first 2 years and 7.5% after 2 years. 4x salary life assurance cover from day 1. Income protection 50% of salary after 2 years. Market leading retailer discount scheme with major retailers If you want to see more about our benefits and the business, please visit our Careers page - https://about-us/careers If this sounds like you, then why not apply? - we look forward to hearing from you!To be considered for the above opportunity you must be eligible to live and work in UK.At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.
Customer Service / Service Desk Assistant Up to £12.30 per hour (£24,000 per annum) Initial 3 month temporary contract starting ASAP Position is based in Halifax Working for a fantastic global software company we are looking for an experienced Customer Service Assistant to join the team ASAP. This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model. The role will be: Answer phone calls that come into the Service Desk and create incident tickets from those calls Create incident records from inbound emails and triaging tickets as they come in Outbound calling to book customers into a migration briefing for the new project Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times Skill and experience required: The ideal candidate will have previous experience within a Customer Service role, especially dealing with customer complaints or unhappy customers Confident telephone manner and take pride in the customer service they provide