We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
OTE: £65K Creative Compensation Package: Base Commission Company Car/ Car Allowance Onsite training using the latest technology support tools Flexible working and continuous professional development Employed and Self-Employed Opportunities
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Aspire people are looking for Learning support mentors in the Nottingham area!
Position: Temporary and day-to-day support with the potential of full time/permanent positions in the future
We are looking for a dedicated professional that has experience working with SEND students, that would be able to support in both mainstream, Specialist provision and SEND schools.
Customer Experience LeadVacancy closing date: 30th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Join Our Journey: Window & Door Sales Consultant - Spark Your Success with Us!
Creative Compensation Package: Base Commission Company Car/ Car Allowance Onsite training using the latest technology support tools Flexible working and continuing professional development.
GBR Recruitment Ltd are proud to be acting as the Exclusive Recruitment Business Partner for a leading NFP Charity organisation, recruiting for an experienced Head of HR to successfully role out the HR / People Strategy across all areas of this large scale Charity operation.
A fantastic cause supporting many 1,000's of vulnerable / in need individuals from varying backgrounds, since its inception many years ago, giving back to local communities & allowing individuals to thrive again.
You will be a hands on driver of HR / ER transformational change, with a real thirst for revamping HR / ER working practices & processes, with a natural focus on CI (CI Methodology) & quality of HR delivery.
The In-Store Marketing Specialist is a key role in our Opticians Marketing team to ensure the customer has a fantastic experience while they're in our shops.