My client, forward thinking and leading service provider in their field are currently looking to bolster their existing team through the acquisition of a new Data Insight Analyst.
The role of an Insight Analyst will be the backbone of our business, facilitating regular reporting to both our internal management team and external stakeholders.
Collaborating closely with colleagues across the MI team and throughout the organisation, you'll be instrumental in delivering a broad spectrum of reporting and data analysis.
As an Insight Analyst, you will be responsible for providing accurate and timely insights to the business, supporting the strategic decision-making process.
Gleeson is currently partnered with a B2B company, in the search an Insight Analyst to join their team.
Responsibilities
Conducting in-depth analysis of complex data sets to identify trends and patterns.
The Data Insights Team is looking to expand, and are looking for a successful applicant to join a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports.
As a Data Insights Analyst, you will have the opportunity to collaborate with key stakeholders across the operation by providing data that will influence decision making for the Business.
These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM).
We are looking for a passionate and innovative Data Insight Analyst who has a deep understanding of both data analytics and business dynamics.
We're all about empowering our business with the insight to make better decisions, collaborating with key SGN stakeholders to build solutions that solve problems.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include
Managing the day to day operations of Qualtrics XM platform surveys and feedback.