We are excited to be able to offer an Infrastructure Engineer role working for an industry-leading software company in Cambridge, UK.
This fantastic position welcomes applications from both fresh Graduates or those with commercial IT experience.
You will be joining a company who are going through an exciting growth phase, and where there is growth, there is an abundance of career opportunities.
Concept are working with a growing IT Managed Service Provider who are looking to add a talented Infrastructure Engineer to their established customer support team.
This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs.
This is an exciting opportunity to work across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers.
This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs.
Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team.
This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience.
Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service.
Their use as profiling applications for platforms ranges from mobile phones, to cars, to cloud servers.We are currently expanding our focus on the cloud computing and network infrastructure use cases, and are looking for a systems architect to join our team to take ownership of the architecture CPU side of our tooling alongside our technical lead.Working collaboratively with our technical lead to guide the roadmap for our CPU toolset
You will be joining our Performance Tools team, who design and develop the tools used for software profiling and CPU performance analysis.
Responsibilities
Communicating with our business areas and stakeholders to derive requirements for our usersWorking with wider Arm teams to drive design of performance analysis methodologiesWorking with your counterpart to plan the roadmap based on user needs and priorities, along with managing and prioritizing the product backlogCommunicating with your technical lead and their team to guide them in their planning process and their workCoaching and mentoring of team members to develop their technical skills and knowledgeWorking in an Agile cadence and driving continuous improvement.
The successful candidate will be comfortable working with collaborators to understand the whole context, develop strategies, and ensure that the delivery is scalable, reliable, and globally available.Responsibilities:- Architecture governance, principles, design standards, policies, and procedures that encourage innovation through automation & AI, whilst prioritising security, reliability, and scalability globally.- Highly automating and improving IT operational processes for service provisioning, configuration, and management.- Lead research and experimentation with new technologies, to seek opportunities to evolve Arm's capabilities.- Cooperating with engineering teams to fully understand current demand and propose/build solutions aligned with their needs.- Invest in others, including application development and infrastructure operations teams, to support services and processes in new ways.- Afford mentorship regarding solutions and concepts at various stages of the project (architecture, development, implementation).- Develop and further relationships with vendors to stay informed about new technologies and solutions.- Further a culture of innovation within the architecture and broader IT team.Required Skills and Experience:- Designing and implementing sophisticated enterprise-level solutions on hybrid infrastructure supporting both on premise and cloud hyperscalers.- Infrastructure-as-Code (IaC) through DevOps, and tools such as GitLab CI/CD, Jenkins, Terraform, and Ansible.- Tier 1 vendor technologies both on-premise and cloud (AWS, Azure & GCP), including Kubernetes & containers at scale.- Strong motivation and drive, with the ability to operate across multiple change projects simultaneously, including those that span geographies.- Understanding standards and frameworks for identifying and securing communication between application services.
In Arm IT we are hiring a hardworking and creative individual to architect our future approach for the engineering platform infrastructure that encompass both on-premises and cloud-based systems.We are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape outstanding.Job Overview:The role establishes the roadmaps, designs, and supports the implementation of a pioneering engineering platform; growing IT automaton capabilities and streamlining operational workflows.
"Nice To Have" Skills and Experience:- Identity & access management for both people & systems.- High Performance Computing.- Arm based compute & software.- Relevant vendor certifications.In Return:We offer exciting and interesting work in a diverse team.